Why do I need a check-in report at the start of a tenancy?

A check-in report is essential to avoid disputes at the end of the tenancy. It documents the condition, contents and cleanliness of the property before the tenants move in and will be relied on at check-out to determine whether there are grounds for any deductions from the deposit.

What is the difference between a check-in and check-out report?

A check-in report documents the condition, contents and cleanliness of the property at the start of the tenancy. A check-out report highlights the differences that have occurred during the tenancy including damages and missing items. The check-out report can therefore be used in deciding if the landlord is entitled to make any deductions from the deposit.

Do our reports include photos?

Depending on the size of the property our reports invariably include 150+ photos including a 360° photo of each and every room. Sample photos can be seen in our gallery.

How quickly are the reports produced?

Ordinarily, 1-2 working days following the date of the inspection. A sample check-in report can be viewed here.

How does the paperless auto approval process work?

The tenants are sent a link to view the report online. In order to open it they have to sign online to acknowledge receipt. They then have 7 days to review and add any photos and comments they feel should be included. The tenants then sign and approve the report online. Once their additional feedback has been reviewed, a PDF of the signed and approved report is sent to both the landlord and the tenants.

How much does a report cost?

This very much depends on whether the property is furnished or unfurnished and the number of rooms and outside spaces. Our price list can be referred to here.

Do the reports include utility meter readings?

Yes, we take photos and readings of the utility meters and include their locations and serial numbers within our reports.